Please be careful not to purchase counterfeit products by mistake.
For a list of authorized distributors, please access and confirm at:

https://ambientec.co.jp/pages/en-retailer

We are not responsible for any problems that may arise from purchases made through such fraudulent sales sites.

Please note that any counterfeit products you purchase are not covered by our support and warranty.

To help you avoid purchasing counterfeit products by mistake, the following is a list of typical examples of counterfeit products. 

Examples of counterfeit "TURN" products

Comparison of overall image
＜Left: Counterfeit product >   <Right: Genuine product (on the charging stand)>

Difference in charging method
<Left: Counterfeit product (charging cable is plugged into the main unit)>
<Right: Genuine product (Charged by placing on the dedicated charging stand)>
 

Example of counterfeit "Xtal"

Difference in charging method
<Left: Counterfeit product (Charging is done by plugging the charging cable into the bottom of the main body)
＜Right: Genuine product (Charges the battery by placing it on our original charging stand)>

Difference in package appearance
<Left: Counterfeit product (Official brand logo and product logo are not engraved)>
<Right: Genuine product (official brand logo and product logo are engraved)>
 

Difference in package contents
<Left: Counterfeit product (includes a charging cable in addition to the main unit)>
<Right: Genuine product (includes a special charging stand, charging cable, user's manual and warranty card in addition to the main unit)>

 
Q&A

Q. I saw a website or advertisement selling Ambientec products at a discount price. Are they genuine products?

Products sold at extremely low prices are most likely counterfeit.
We cannot determine or provide any support if a product is the genuine Ambientec product before you purchase it. To avoid becoming a victim of a counterfeit retailer site, please purchase your Ambientec product from an authorized Ambientec product retailers.

In addition, many counterfeit product sales sites direct consumers through advertisements that appear on social media such as Instagram and Facebook. Some of these ads use our genuine images or videos of Ambientec products without permission and make it appear as if they are selling genuine products at a lower price. Clicking on the ads leads the user to a website that sells counterfeit products.

Ambientec's official ads on social media are linked to the following sites
Ambientec's official website
https://ambientec.co.jp/pages/en

Please be sure to check the URL and purchase from an authorized retailer.

Q. I purchased an Ambientec product, but it may be a counterfeit. What should I do?

We are not responsible for any problems with purchases made through fraudulent sales sites. We do not provide support or warranty for the counterfeit product you purchased. Please note that we do not offer refunds or exchanges for genuine products.

For any further inquiry, please contact through our contact form.

 https://ambientec.co.jp/pages/english-form

We highly appreciate your attention.

Ambientec Corporation

June, 2023