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Q&A

We have compiled a list of frequently asked questions.

Is it a malfunction?

Poor contact of USB cable. 

●Please use the USB cable provided with our products. Please contact the retailer where you purchased the product.

The glass shade is broken.

●Only glass shade parts are available for purchase. It is one of our after-sales service.

Ambientec expects the users to keep using our products for as long as possible.

Please contact the retailer where you purchased the product.

Malfunction caused by falling or dropping

●Repair with a charge is available as an after-sales service.

Ambientec supplies various after-sales service with a charge because we expect the users to keep using our products for as long as possible.

Please contact the retailer where you purchased the product.

Q&A about the product

Lithium-ion battery life and how to replace it

●The lithium-ion battery is charged and discharged approximately 500 times, which means that the battery performance is reduced to approximately 50% of its initial capacity. This means that the lighting time will be reduced to about 50%. About 500 times of charging and discharging is counted as one time of using the battery until the charge level becomes 0 and then charging it until it reaches 100%.

●When storing the batteries, recharging and lighting the battery once a month will activate the battery and make it last longer.

●For battery replacement, please contact the retailer where you purchased the product.

Life span of LEDs and how to replace them

●LEDs do not suddenly shut off and stop working like incandescent lamps. The LED lifespan is defined as the degradation of brightness to appoximately 70% of the original brightness, which is usually around 40 000 hours.

●For LED replacement, please contact the retailer where you purchased the product.

How can I charge multiple lamps at once?

●For TURN/TURN+/and Xtal, optional items are available as a "Multiple Charger Board" for business use in restaurants and hotels, which can charge multiple lamps at once. For details, please contact the retailer.

Q&A about support

About repair and battery replacement

●Please contact the retailer where you purchased the product.